What devices are compatible with the LUNASEA Magnetic Power Bank?
The magnetic attachment is designed for MagSafe-compatible iPhones (iPhone 12 and newer). Qi-enabled Android devices can charge wirelessly, while magnetic attachment may require a compatible magnetic case or ring. All compatible devices can also be charged using the included USB-C cable.
What is the battery capacity?
The LUNASEA Magnetic Power Bank features a 5,000mAh battery, providing reliable everyday power whenever you need it.
Does the power bank support fast charging?
Yes. It supports PD20W fast charging via USB-C for compatible devices, as well as convenient wireless charging.
Can I use my phone while it's charging?
Absolutely. The slim magnetic design allows you to comfortably use your phone while it charges.
Is a charging cable included?
Yes. Every LUNASEA Magnetic Power Bank includes a USB-C charging cable.
Is a wall charger included?
No. A wall adapter is not included.
Is it safe to use?
Yes. Every LUNASEA Power Bank includes multiple built-in safety protections against overcharging, overheating, overcurrent, and short circuits. It is certified to CE and RoHS standards.
Why does the power bank get warm during charging?
A slight increase in temperature during charging is completely normal. The built-in protection system continuously monitors the battery to ensure safe operation.
Can I use the power bank with a phone case?
Yes. For the strongest magnetic connection, we recommend using a MagSafe-compatible case. Thick or non-magnetic cases may reduce magnetic strength and wireless charging efficiency.
Can I take it on an airplane?
Yes. The 5,000mAh battery complies with the carry-on battery capacity accepted by most airlines. We recommend checking your airline's regulations before traveling.
How long is the warranty?
Every LUNASEA Magnetic Power Bank includes a 12-month Limited Warranty covering manufacturing defects under normal use. Full details are available in our Warranty Policy.
What should I do if my product arrives damaged or defective?
Please contact our customer support within 7 days of delivery and include your order number along with clear photos or videos of the issue. Our team will review your request and provide the appropriate solution.
How long does shipping take?
Delivery times vary depending on your location. Estimated shipping times are displayed during checkout and in your shipping confirmation email.
How can I contact LUNASEA?
You can reach our customer support team anytime through our Contact page or by emailing lunasea.labs@gmail.com. We're always happy to help.
