Returns & Refunds
At LunaSea, we take pride in the quality of our products. Every item is carefully inspected before shipment to ensure it meets our standards.
Return Eligibility
Returns are accepted only if:
- The product arrived damaged during shipping.
- The product has a verified manufacturing defect covered under our Limited Warranty.
- You received the wrong item.
We do not accept returns or refunds for:
- Change of mind.
- Ordering the wrong product.
- Color or design preference.
- Normal wear and tear.
- Damage caused by misuse, accidents, drops, liquid exposure, unauthorized repairs, or failure to follow the product instructions.
Return Request Period
Any return request must be submitted within 7 days of receiving your order.
To request a return, please contact our customer support and include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the defect or damage.
Inspection Process
All return requests are subject to review by LunaSea.
Whenever possible, warranty claims will be assessed using the photos and videos provided. If additional inspection is required, LunaSea may request that the product be returned before a final decision is made.
LunaSea reserves the sole right to determine whether a product qualifies for repair, replacement, refund, or store credit.
Return Shipping Costs
If LunaSea requests that a product be returned for inspection and the warranty claim is approved, LunaSea will, at its sole discretion, either provide a prepaid return shipping label or reimburse the reasonable return shipping costs.
If the inspection determines that the reported issue is not covered under our Limited Warranty, the customer will be responsible for all shipping costs, including return shipping.
Refunds
Refunds, if approved, will be processed only after the returned product has been received and inspected by LunaSea.
Refunds will be issued to the original payment method used for the purchase.
Shipping charges, customs duties, taxes, and other non-product fees are non-refundable unless otherwise required by applicable law.
Exchanges
Where appropriate, LunaSea may choose to replace the product instead of issuing a refund.
Non-Returnable Products
Products are not eligible for return if they:
- Show signs of use beyond reasonable inspection.
- Are missing original accessories or packaging.
- Have been modified, opened, or repaired by an unauthorized party.
- Have sustained physical damage or liquid damage after delivery.
Contact Us
If you believe your product qualifies for a return or warranty claim, please contact our customer support team before sending any item back.
Returns sent without prior authorization may be refused.
